How The Magazines Works

We encourage you to create an account prior to placing any orders so that you can view your order status and access tracking information at any time. With that said, we do not require an account to purchase print copies — just make sure you include an email address during checkout where we can send your receipt and any updates on your order.

An account is required for all digital purchases, and for saving free digital publications to your Digital Library. This allows us to store your digital purchases for reading or downloading in the future. If you would prefer to make a purchase without creating an account, you will need to remove any digital items from your cart prior to continuing with our checkout process.

We accept payment in USD only, via credit card or PayPal. All pricing displayed on our site is in USD ($).

On our website, you can use a Visa, MasterCard or American Express credit card to pay for your order, or you have the option to checkout using PayPal.

Whenever you buy 10 or more print copies you will receive a discount off the printing costs. This also applies to Ship to Group orders.

• 1 – 9 copies — Base price
• 10 – 49 copies — 15% off
• 50 – 99 copies — 20% off
• 100+ copies — 25% off

Note that discounts cannot be combined, so in the case of competing discounts — for example, ordering 20 or more copies of something during a site-wide sale — the higher of the two discounts will be applied.

There are no minimum or maximum order quantities for Pamphlet, Poster, Magazine, Square, Digest or Tabloid products — you can order thousands, hundreds or a single copy, no problem!

We do require a minimum order of 8 copies for all printed Flyer products.

Also keep in mind that a very large order could potentially lengthen the delivery time, as it will take more time to print. In addition, for shipments outside the US, Canada and the UK, larger orders may be subject to higher customs fees and import duties.

If you placed your order while logged in, you can check the status of your order from the Order History tab on your Account page, accessible from the Quick Links arrow next to your name at the top of any page.

Within the first three hours after an order has been placed, before it has been sent to print, a Cancel link will be visible next to the order number on your Order History page. Clicking this link will cancel the order. Once an order has gone to the printer, or the PDF of a digital publication has been downloaded, the order will no longer be available to cancel.

If you placed your order while logged in, you can check the status from the Order History tab on your Account page, accessible from the Quick Links arrow next to your name at the top of any page.

If you were not logged in when you placed your order, you can search for it using the order number provided in your email receipt and the email address provided at the point of order.

A Ship to Group order lets you mail publications to multiple recipients with a single order. It is an efficient way to send your publication to multiple recipients such as clients, colleagues, club members, family, community, etc. A group order also saves you time by letting us do the packaging, addressing and shipping, and saves you money by making it easier to qualify for our bulk discount.

To create a group order, first create an address group in your address book (Account > Address book > Add New Group). Name your group and select group members from existing recipients in your address book.

Once your recipients and group are ready, add the publication(s) you want to ship to your cart. Set the quantity to the number intended for each recipient, not the total for all recipients. When you get to the shipping page, click "Select from Address Book", choose your address group, and checkout.

Yes, a total of 10 copies or more in a single group order will qualify for our bulk discount. For example, 1 copy to each of 10 recipients, or 2 copies to each of 5 recipients, will each get the bulk discount. The discount will be reflected in the checkout process when your order is determined to be eligible.

Yes, you can send multiple copies to each recipient, and even multiple copies of multiple publications, when placing a group order. However all recipients in a group order must receive the same publications in the same quantities.

Not at this time. Digital versions are only available with single order shipments and cannot be sent to a group. This is a feature we are looking at for the future.

There is no technical limit to the number of recipients you can add to an address group. However single transactions are limited to USD $10,000, and a transaction will be rejected if the order total exceeds this amount.

At the moment, you cannot upload a mailing list through the website, but that is a feature we hope to offer in a future update. In the meantime if you have a large mailing list and are getting close to order time, please contact us and we'd be happy to assist. Please be prepared to provide your list in a CSV (comma separated value) and plan ahead to give us 7 business days to handle the import before you need to place your order.

If you are ordering for a tax exempt institution, or have a valid reseller's certificate, you can apply to have US sales tax automatically omitted from future orders. Please review the process carefully — incomplete or incorrect submissions will be rejected. Please submit your request and wait for approval BEFORE placing any orders you wish to be tax exempt. We are unable to refund tax on prior/existing orders.

The general steps are: (1) Create a dedicated tax exempt account, (2) Go to your account settings and fill out the Tax Info form, (3) Scan your valid state-issued tax exempt or resale certificate and save as a PDF, (4) Send an email to our support team with your documentation, (5) Wait for processing (approximately 5 business days). Once approved, sales tax will no longer be applied to orders under that account.

When you place your first order with us, we may contact your credit card's issuing bank to confirm that your credit card is a valid number, and has not been reported as lost or stolen. This is communicated via a $1.00 authorization. We do not actually proceed with this charge — it is simply one of the security measures we use to protect our customers.

Occasionally, a bank may hold this $1 authorization on a customer's card for up to 7–10 business days before it is removed. You will need to contact your bank if you wish to have this authorization removed before that timeframe.

You will need to create an account to cancel your order. You have three hours after placing your order to cancel.

Sign up with the same email address that you used during checkout (where the order confirmation email was sent). Once you sign up, your recent order will be associated with your account. Go to your Order History page — if it has been less than three hours since you placed the order, a cancel link will be visible next to the order number. Please note: Once an order has gone to the printer, or the PDF of a digital publication has been downloaded, the order will no longer be available to cancel.